Terms & Conditions: Courses

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It is essential you read the following terms and conditions before booking a course. Making a booking on a course indicates you agree to the terms and conditions outlined below. Courses booked for delivery at the delegates own venue are also subject to these terms & conditions. 

Terms & Conditions: Applies to all our independent courses, including online courses

(Note that these T&Cs only apply to our own independent courses. Those run on behalf of other training providers are subject to the T&Cs of the training company)

  • The person making the booking must have the authority to do this and is responsible for ensuring the organisation and delegate complies with the terms and conditions. It is also this person’s responsibility to make sure the person attending the course receives all the appropriate paperwork if the delegate's contact details aren’t provided on the original booking form. 
  • Once the official purchase order has been received you will be sent an email to confirm your booking along with an invoice. Please note that at this point your booking becomes official and you agree to be bound by the terms and conditions listed here. 
  • Prices are advertised on the website but may be subject to change without prior notice. No price changes will be made to bookings that have already been made. 
  • Payment for bookings can be made by school purchase orders, by cheque or by BACS. Some courses can also be paid for and booked at the same time using credit card payments via PayPal. Where this is available click on ‘Add to Cart’ and this opens a PayPal window. You will receive a receipt from PayPal and you will also be sent confirmation of your booking from us by email within 2 days. We don’t receive any credit card details for transactions done via PayPal. 
  • Payment terms are net 30 days from the date of the invoice 
  • We reserve the right to charge interest on outstanding invoices 
  • Payments should be completed before the day of the course 
  • A place on a course is not guaranteed until a payment is made or a school order received. Places can only be reserved or provisionally booked if there are plenty of spaces available and they can only be held for a limited period. If a course is popular and spaces are limited, reserved/provisional spaces can not be held and these places will be lost unless immediate payment is made.
  • Delegates can only transfer their booking to a different course at our discretion. If this will impact on the course originally booked on, or another course, in a negative way no transfer will be allowed and the cancellation terms listed here apply. Note that if transfers are agreed to this can only be to one of our own independent courses. 
  • Confirmation of the course definitely going ahead will usually be sent around 2 weeks before the event by email. 
  • Some courses require a minimum number to go ahead and delegates will be noticed of any cancellations around 2 weeks before the course date. Delegates should therefore not book transport or accommodation until the course is confirmed by email. 
  • It's the responsibility of the delegate to inform us of any special dietary needs or any other special requirements that will be required on the day.
  • If delegates don’t attend a course they can’t receive any of the resources used on the day. 
  • We recommend delegates do not book travel tickets or accommodation, or confirm any other arrangements, until they have received the confirmation email that the course is going ahead. No refunds will be made for any travel, accommodation or other expenses incurred due to cancellation or venue changes.

Privacy policy

We respect & value your personal data. When you book a course your details are only used to enable us to process your order. We never see any of your financial details. The only information retained after the booking is related to things we need to keep for tax and legal reasons. You’re never added to our mailing list just because you made a booking unless you request this and any communication will only be about your order. Find out how we value and respect your data by reading our full privacy policy

Cancellations by us

  • We reserve the right to cancel a booking at any time and if we do we you will receive a full refund of the course booking fee or the opportunity to transfer to a different date. No refunds will be given for any accommodation, travel or other costs incurred by delegates due to a cancellation. 
  • Refunds for bookings can only be made via the original payment method. 
  • Some courses require a minimum number of bookings in order to go ahead. The final decision on courses going ahead are generally made 2 weeks before the course date. If a course is cancelled and the same course is running elsewhere you will be given the chance to transfer your booking or a refund will be issued. 

Cancellations by the delegate/school

  • All cancellations by the delegate must be received in writing or by email and must receive a confirmation receipt from us.
  • Refunds will not be made for any travel, accommodation or other expenses incurred due to a cancellation.  
  • Refunds for bookings can only be made via the original payment method. 
  • As we specialise in running courses with small numbers of delegates any cancellation by delegates can have a significant impact on its ability to run. Venues generally also have to be booked and paid for in advance and cancellations can sometimes mean that there are big cost implications for us. This is particularly the case where there is only one delegate. This means that there can be no refunds for cancellations made up to 28 days before a course date. 
  • In exceptional circumstances a delegate who has to cancel attending a course may be offered the opportunity to swap to an alternative course but this would only be if there are no cost implications to both the course being cancelled as well as to the course being swapped to. If there are any cost implications delegates making the swap will be charged the additional costs incurred. 
  • Delegates cancelling more than 28 days before the event will receive 100% of their fee refunded.  
  • Delegates wishing to cancel must inform us immediately of any issues with attending the course. 
  • A delegate may be substituted for the delegate who has been booked on the course at any point but we must be notified in writing of this. 

For terms and conditions for distance learning courses click here

What else would you like to know about our courses?

Find out how to book a course

Find out about course venues 

Find out what makes our courses different

Get tips on persuading your school to release you to come on a course

Hear what delegates say about our courses

It is sometimes possible to add in additional dates and venues for workshops so contact me if a date doesn’t suit you. 

Bespoke workshops can also be delivered either at your school or at an external venue. Email julie@julieboyd.co.uk for more details.

For our privacy policy click here

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